My stay at the hotel had its ups and downs. The location was lovely, close to town but with a peaceful atmosphere, although the room I was assigned was already occupied by a romantic couple, which was shocking and disappointing. The service, on the other hand, was exceptional, especially with their willingness to accommodate our last-minute room upgrade. The dining experience was a letdown, with standard breakfast options and road noise from the bridge affecting the atmosphere. Overall, a mixed experience with room for improvement in some areas.
Rooms
7.0
The room, although old and tired, was clean and comfortable. However, being located far from the lift was inconvenient and a mix-up with an occupied room was unsettling.
Service
9.0
The staff were outstandingly accommodating, particularly with our last-minute room change request and handling a building fault promptly.
Location
8.0
The location in central Tauranga was delightful, with a peaceful setting despite being close to shops and restaurants. Unfortunately, the proximity to the carpark entrance and effluent pipes was a downside.
Dining
5.0
The dining experience left much to be desired, with disappointing breakfast options and noise from the nearby bridge impacting the ambiance.
Facilities
6.0
The hotel could benefit from improved room assignment procedures to avoid uncomfortable situations like the one I encountered.
John
United Kingdom,
December
2023
7.4/10
The hotel was indeed beautiful, very central, and right on the harbor. The rooms were spacious, clean, and comfortable, but unfortunately noisy due to bridge traffic and lacked cooking facilities. The service was incredibly helpful and placed us in a nice room overlooking the water. The dining experience was okay with limited choices. Despite some downsides like noise and lack of cooking facilities, the hotel's central location and friendly service were highlights.
Rooms
7.0
The rooms were large, clean, and comfortable, but noisy due to bridge traffic and lacked cooking facilities.
Service
9.0
The staff were really friendly and incredibly helpful.
Location
8.0
The hotel was indeed beautiful, very central, and right on the harbor.
Dining
6.0
The dining experience was okay with limited choices.
Facilities
7.0
Facilities were decent but no cooking facilities in the rooms.
Arthur
United Kingdom,
October
2023
8.2/10
My stay at the hotel was a mix of highs and lows. The rooms were clean and comfortable, and the staff was incredibly friendly. However, the noise level from the urban surroundings was a downside. The view from the room was amazing, and the spa bath was a real treat.
Rooms
8.0
The room was awesome, the bed was so comfortable, and the view from the room was amazing.
Service
9.0
The staff were very friendly and helpful, always concerned with my needs.
Location
9.0
The location was fantastic, with beautiful sea views.
Dining
6.0
The dining experience was underwhelming, but the buffet breakfast was included and had great views of the harbor.
Facilities
9.0
The spa bath was the bomb and provided a luxurious experience.
Fred
United Kingdom,
September
2023
6.6/10
I had a mixed experience at this hotel. The rooms were located on the ground floor at the end of a long hallway, and I enjoyed having a balcony overlooking the water. However, it was a shame that the parking situation wasn't sorted out, and the lobby was too cold on a wet and miserable day.
Rooms
7.0
My room was tucked away on the ground floor at the end of a long hallway, but having a balcony over the water was a nice touch.
Service
6.0
The reception staff weren't very accommodating, but I found the other hotel members to be very nice and welcoming, ensuring I had a pleasant stay.
Location
8.0
The location of the hotel was fantastic, with a relaxing setting and only a 10-minute stroll to the shops, eateries, and bars. However, the view from my room was not as expected, just a harbor peek.
Dining
5.0
The dining experience was average, and I found myself seeking other options on the second day. It would have been great to have more offers or special deals for breakfast.
Facilities
7.0
Horace
United Kingdom,
August
2023
6.6/10
The hotel had spacious rooms, well equipped with an actual king bed. However, the location was not ideal due to its proximity to a busy road. Service was a mixed experience with friendly staff but some misunderstandings. The dining options were satisfactory but could have been improved. The hotel offered some facilities but lacked in certain areas.
Rooms
8.0
The rooms were spacious, well equipped, and had an actual king bed.
Service
7.0
The staff was friendly, but there were some misunderstandings that affected the experience.
Location
5.0
The location was not ideal as it was near a busy road, but close to the city center with access to restaurants and bars within walking distance.
Dining
6.0
The dining options were adequate but could have offered more variety and better quality.
Facilities
7.0
The hotel provided standard facilities but lacked certain amenities.
Emma
United Kingdom,
May
2023
7.6/10
The hotel offered spacious and comfortable rooms, although there was a persistent damp smell during my 3-night stay. The location, while slightly set back from the water, was convenient with friendly staff. The dining experience was reasonable but lacked variety, and the facilities were well-kept.
Rooms
7.0
The rooms were spacious and beds comfortable, but had a damp smell.
Service
9.0
The staff went out of their way to ensure a pleasurable visit.
Location
8.0
The hotel was convenient with friendly staff, although set back from the water.
Dining
6.0
The dining experience was average, with limited options.
Facilities
8.0
The facilities were well-kept and maintained.
George
United Kingdom,
April
2023
8.2/10
I was pleasantly surprised by this hotel! The room had a big bathroom with a bath and a beautiful view of the harbor, opposite the hotel's restaurant and bar area. The water and harbor view exceeded our expectations. The service was friendly and helpful, despite some noise issues in my experience, the staff were warm and welcoming, making for a very central location to explore Mount and Tauranga. The location, though small, had its charm with the water lapping the rocks right outside, although it was under renovation during my stay. The dining experience was fantastic with a great selection, especially glad to see breakfast service back on track. The facilities were kept up well. However, the area didn't cater to many seated guests, missing out due to renovation on the waterfront views I had hoped for.
Rooms
9.0
The room with a big bathroom and harbor view was beyond expectations.
Service
8.0
The service was friendly and helpful, despite some noise issues.
Location
7.0
The location, though under renovation, had a unique charm with the water lapping the rocks outside.
Dining
9.0
The dining experience was fantastic with a great selection.
Facilities
8.0
The facilities were well-maintained and up to standard.
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